RL FROG

CANCELLATION POLICY

 

1) If you call more than 48 hours in advance, we will offer to reschedule you. If unable to reschedule, we will refund 100%.
2) If you call between 48 and 24 hours of your booking, we will offer to reschedule you. If unable to reschedule, we will refund 50%.
3) If you call less than 24 hours from your booking, we will offer to reschedule you. If unable to reschedule, we are unable to refund.
4) If you arrive more than 30 minutes late for your scheduled tour, it will be cancelled and can be rescheduled. If unable to reschedule, we are unable to refund.

TO AVOID ANY DISAPPOINTMENT, PLEASE MAKE SURE YOU UNDERSTAND OUR CANCELLATION POLICY BEFORE MAKING A RESERVATION.


********************************** IMPORTANT ************************************

It is at the guides discretion if you continue on to each level of the course. Guides will make every effort to encourage you to continue on, however IF they see you are struggling at any portion of the course they can bring you down. You will NOT be allowed to go to the Ravine Zip, but you may choose to continue walking with your group. You will not be able to resume the course at any other point and there is no refund. If you are lowered down at any point in the course there is a) no refund and b) you are not able to continue on the course but can follow along with your group on the ground.

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For further questions please give us a call or email.